Our Privacy Policy is aligned with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation, GDPR).

• To respond to your inquiries submitted via email sherbonclothing@gmail.com or through our contact form.
• To provide requested services and customer support.
• To collect anonymous website usage statistics (e.g., pages visited, session duration). These statistics do not identify any individual.

Your personal data is used solely for the above purposes and will not be shared with third parties without your explicit consent, except where required by law or necessary to deliver the service (e.g., payment processing).

When you contact us via the contact form or email sherbonclothing@gmail.com, we may collect the following information:

• Company name
• Company email address
• Your full name
• Phone number

We retain your information for as long as necessary to:

• Fulfil the purpose for which it was collected (e.g., provide services or information).
• Respond to your requests or follow up on communication.

Data is securely deleted once it is no longer required for these purposes.

You have the right to:

• Access your personal data
• Request correction or deletion
• Object to processing
• Withdraw consent at any time

To exercise these rights, please contact us at sherbonclothing@gmail.com.

All payments on our website are securely processed through trusted third-party payment providers:

• Stripe – for card payments (Visa, Mastercard, etc.)
• PayPal – for PayPal account payments

We do not store your full credit card details. All financial data is handled directly by Stripe or PayPal in compliance with PCI DSS standards.

To improve user experience and optimize our website, we use the following analytical and marketing tools:

• Google Analytics – tracks website traffic, user behaviour, and acquisition sources.
• Yandex Metrica – provides similar analytics for users primarily from Eastern Europe and CIS regions.
• Facebook Pixel – enables retargeting, conversion tracking, and audience insights for advertising purposes.

These services use cookies and may transfer data to servers located outside the European Economic Area. All processing complies with applicable data protection laws.

Cookies are small text files stored on your device when you visit our website. They help us recognize your preferences and enhance site functionality.

• Remember your settings (e.g., language, region)
• Collect anonymous usage statistics
• Deliver relevant advertising on third-party platforms (via Facebook Pixel)

• Functional cookies – essential for basic site operation (e.g., form submissions, session management).
• Analytical cookies – used by Google Analytics and Yandex Metrica to analyse traffic and user paths.
• Marketing cookies – placed by Facebook Pixel to support ad personalization.

Cookies are stored temporarily or until manually deleted via your browser settings. You may disable cookies, but this may affect the functionality of certain features.

Cookies cannot be used to personally identify you. They are used strictly for the purposes outlined in this policy.

For more information about cookies, visit www.aboutcookies.org.

• Cancellations, returns, and exchanges are not accepted. All garments are made to order and tailored to your specifications.
• The listing price is inclusive of tariffs, customs duties, and import taxes for EU customers.
• For non-EU customers (e.g., USA, Canada, Australia), import fees, duties, and local taxes are not included and will be charged by your country’s customs authority upon delivery.
• Buyers are solely responsible for any additional charges imposed by customs. We are not liable for delays or fees resulting from customs inspections.